نوع المشرف

مشرف رئيسي

تاريخ الاشراف على الرسالة من

2020

الى

2021

اسم الطالب

Tariq Srour

ملخص الرسالة

Nowadays, the collection of due payments from customers is the primary challenge for companies. Whether the companies have a big or small business, collecting payments from the products or services sold to customers is the main element of its success and continuance. With the booming customer base and sales of complex products and services, the collection payments process becomes more difficult because it is not a straightforward process. This dilemma urges a solid collection strategy based on a dynamic and advanced AI solution to automate the collection management process without human intervention to mitigate the risk and collect the due amounts immediately. This work introduces an approach using different AI algorithms (Random Forest, Support vector machine, and generalized linear model) to determine the factors leading to selecting the best collection scenario in order to enhance the system's usability. Furthermore, dependent and independent variables must be identified in terms of selecting the factors of best collection scenarios, the Correlation Coefficient (CC) will be used in terms of identifying the relation of variables for this purpose, a big dataset of customer profiles is collected, this dataset is derived from the real business world (ESKADENIA Software Company). As expected, the final model will face a challenge that is related to frequent customer behavior changes. This work will consider the changes and re-learn the machine relay to these changes to avoid this challenge. The dataset is separated into training and verification data by a 7:3 ratio. As a result, the SVM model had the lowest accuracy (31.8%), while, the GLM model had the best accuracy (96.52%), while, and the Random Forest model had the highest accuracy (98.44%). Keywords: Correlation Coefficient, Support Vector Machine, Random Forest, Generalized Linear Model, Collection Scenario, and Usability.