عنوان رسالة الماجستير :

The influence of electronic know your customer on the reliability of telecommunication contracts : A Case study at orange Jordan

📅السنة: 2024-07-23

🎓التخصص:

👨‍🏫المشرف الرئيسي: مجدي جلال عبد الهادي السعايده | Majdi AL-Saaideh

🧑‍🎓الطالب: سامر نضال صالح الخفش | Samir Nidal AL-Khuffash

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📖 الملخص (Abstract):

This study aimed to examine the influence of Electronic Know Your Customer (EKYC), which includes infrastructure and legislation, on the reliability of telecommunication contracts, including customer experience, operational efficiency, transparency, and efficient anti-fraud measures, at Orange Jordan as a case study. Data were obtained from the employees of Orange Jordan Company. The descriptive analytical approach was used to achieve the objectives of this study by developing a questionnaire consisting of 29 items distributed randomly to the employees at Orange Jordan Company. The sample consisted of 372 questionnaires. The study hypotheses were tested using the SPSS program. The study yielded numerous results, the most significant of which was the presence of a statistically significant influence of EKYC in its combined dimensions on the reliability of telecommunication contracts. This study recommended the necessity of implementing the EKYC system for Orange Company. Keywords: EKYC; Reliability, Telecommunication Contracts, Orange Jordan, self-documentation (remotely).

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